FARO | Crystal

At vinobré. PORTUGAL, we understand the importance of timely and reliable shipping to enhance your shopping experience.

Please take a moment to review our shipping policy:

Processing Time

Orders are typically processed and shipped within 1 business day from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing and shipping times may vary. We appreciate your patience during these times

Shipping Methods

We offer several shipping options to accommodate your needs, including standard and express shipping. The availability of shipping methods may vary depending on your location and the items in your order.

Delivery Time

Delivery times vary depending on the shipping method selected and the destination of your order.
Our delivery time ranges from 7 - 15 business days.

Please note that unforeseen circumstances such as weather delays, customs clearance processes or carrier issues may impact delivery times.

Change of Address

If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the proof of purchase. Please note all return shipping costs will be on you, the buyer. 

To start a return, you can contact us at info@vinobrept.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@vinobrept.com.